Blind Alley

I had a great experience with Blind Alley’s repair department. My original dealer was out of business, so I brought my broken motorized shade to Blind Alley. The shade wasn't repairable and was also out of warranty, but Blind Alley worked with the manufacturer (Hunter Douglas) to get a full replacement anyways. They even got a second replacement when the first one arrived with a defect. I really appreciate them going above and beyond when I didn’t even buy the original shade from them. We'll definitely be looking to them for any future repairs or purchases.

We recently replaced the blinds in our living room. During the first installation, we realized the style wasn’t the one we had ordered. As soon as we reached out, Matt—and even the owner—contacted us directly and took the issue seriously. Their team responded quickly, made it right without any hassle, and scheduled a repair and re-installation right away. On top of that, since our previous blinds were discontinued, Matt helped us choose the closest color match. The new blinds look great and blend seamlessly with the existing door blinds we didn’t replace, so everything feels cohesive. We’ve been loyal customers of Alley for years, and this experience reminded us why. From the sales team to the owner, they truly care about the customer experience and stand behind their work. The installation team—Don and installer Ray—was also professional, thorough, and efficient throughout the installation. Overall, excellent service from the whole team—we’re glad we chose Alley and will continue to do so.

Over the past year Blind Alley has installed blinds on nearly all of the windows in my two homes. We have thoroughly enjoyed the product! We ordered top down/bottom up blinds for the most versatility and I’m extremely grateful we did. We love our blinds and take care of them - they still look brand new! I appreciate the streamlined look and I no longer have curtains to maintain. I have had several interactions with the office staff, designer and installers throughout the ordering process and found them all to be helpful, organized and pleasant. I’m happy to recommend Blind Alley to anyone I know.

Very positive experience - stopped by showroom to get an idea of what we wanted and staff was super friendly and informative. We scheduled someone to come out, measure, show samples and assit in selecting what was best for us. Placed the order and it was ready before expected! Installation was quick and went smoothly and we love the blinds! The color matches the new paint as if we custom coordinated it all (we sort of did but didnt expect it to be so perfect). Now we just need to get used to having "grownup" window treatments! Thank you Blind Alley! (Before: red curtains. After: creme honeycomb shades)

I had some mechanical problems with my Hunter Douglas blinds and contacted Blind Alley for help. They replied quickly and had a technician come out the next day. Ryan was the technician and he was super professional and got the repairs done very quickly. Thank you Ryan, you rock!